Terms of Service

Nexo is operated by NEXO-PLATFORMS LIMITED, a company registered in New Zealand. “Nexo”, “we” and “us” in this document mean that company.

Nexo is a New Zealand platform that connects homeowners with trade businesses. We are not a party to the work itself — the agreement to do a job is between the homeowner and the trade business.

Where a trade is legally restricted — electrical, gasfitting, plumbing and drainlaying — a business cannot quote through Nexo unless we have checked their registration number against the relevant public register (EWRB or the PGDB) and it was current when we looked.

A badge always shows the date it was checked and stops showing when the registration lapses. It is a record of what we saw on that date, for that class of work. It is not a guarantee of the work, and it does not extend to trades the badge does not name.

Certificates we have sighted — manufacturer accreditations, insurance — are labelled as sighted, not verified. There is no public register behind them; we have looked at the document the business gave us and nothing more.

Posting a job and receiving quotes puts you under no obligation. You are committed only when you accept a quote.

Nexo does not handle payment for the work.The homeowner pays the trade business directly — normally by bank transfer, using the details on the business's own invoice. Money for a job never passes through us, and we never hold it.

Quotes and invoices are the trade business's own documents. Nexoprovides the tools to produce them, but the prices, the terms and the work described are the business's. GST on the work is the business's to charge and to account for.

A homeowner never pays Nexo anything. There is no fee, commission or charge of any kind to the person having the work done.

Nexo’s fee is 4% of the job total excluding GST. Minimum $15. No fee on jobs under $100 excluding GST. Maximum $500. Nexo is not currently registered for GST, so no GST is added to the fee. A customer who comes back to you directly carries no fee, and work on another company’s project carries no fee. The fee is charged to the business and never added to the homeowner’s invoice. A homeowner never pays Nexo anything.

On a $1,000 job excluding GST, the fee is $40.

The fee is charged when a homeowner accepts your quote. It is not reversed if the job does not go ahead afterwards.

Because Nexo does not handle payment for the work, a dispute about money for a job is between the homeowner and the trade business, and consumer law applies to it in the ordinary way.

The rest of this section is to be completed. What happens if a payment to us fails is not written yet and will be published here before it applies to anyone.

You can delete your account at any time from Settings. What is removed and what is kept is set out in the Privacy Policy — in short, your personal details come off and the quotes and invoices stay, because we are required to keep them.

If something goes wrong, tell us: support@nexoplatforms.co.nz.